Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-customer-service-agents.laneexplorer.com (hereafter referred to as “AI Customer Service Agents,” “we,” or “the Company”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://ai-customer-service-agents.laneexplorer.com
  2. All applications and services offered through this platform
  3. User interactions with our websites, applications, and services
  4. Communications initiated by or sent to us, whether via email, phone, or text messages/SMS

Please note that this policy does not extend to third-party platforms, tools, or services accessed through links on our site. These external services are governed by their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the practices for processing user information when:

  1. You use any of our applications, software, or services as an authorized user.
  2. You visit our websites linked to this Privacy Policy.
  3. You engage with us through communications like newsletters, emails, phone calls, or SMS messages.

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services. The categories of information we gather include:

  1. Account Information: Details required to create and manage user accounts, such as usernames, passwords, and email addresses.
  2. Payment Information: Data related to transactions, including payment method details and billing addresses.
  3. Financial Information: Records of financial transactions and account balances (encrypted and secure).
  4. Purchase Information: Details about products or services you have purchased from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique device identifiers that help us recognize your device and provide personalized experiences.
  6. Location Data: Geographic information used to understand user behavior and deliver location-based services (with your consent).
  7. Feedback: Opinions, comments, and reviews shared by users about our products and services.
  8. Social Media Information: Publicly available data from social media platforms when you interact with us on these platforms.
  9. Product Information: Details about the products you show interest in or purchase from our website.

We collect this data through multiple channels:

  • User input forms and profiles
  • Automated tracking technologies, such as cookies (as explained in our Cookie section below)
  • Third-party sources who provide us with aggregated or de-identified data

Cookies

We employ cookies to enhance your browsing experience and gather valuable analytics. Cookies are small text files stored on your device that serve various purposes:

  1. Strictly Necessary Cookies: Essential for navigating our site, ensuring basic functionalities, and maintaining user sessions.
  2. Preference Cookies: Remembering user preferences, language settings, and ad choices to provide a personalized experience.
  3. Analytics Cookies: Tracking website usage, gathering aggregated data, and helping us understand how users interact with our site for improvement purposes.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion of Data

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize the information to protect your privacy.

Your Rights

The laws in various jurisdictions grant users specific rights regarding their personal data. Depending on your location, you may have the right to:

  • Access and request a copy of your personal data held by us.
  • Rectify inaccurate or incomplete personal data.
  • Erase (also known as the ‘right to be forgotten’) your personal data from our systems.
  • Restrict the processing of your personal data under certain circumstances.
  • Port your personal data to another service provider.
  • Object to or lodge a complaint about the use of your personal data, especially for direct marketing purposes.
  • Withdraw consent (if applicable) for the collection and processing of your personal data.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team at your earliest convenience.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be prominently displayed on our website, and updated policy versions will be available upon request. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

For any privacy-related inquiries, requests for access or correction of data, or to unsubscribe from communications, please reach out to us:

We value your trust in our commitment to protecting your privacy. This policy demonstrates our dedication to handling user information responsibly and transparently.